+91 8929191914Customer Support

Refund Policy

(SVI Fresh- A unit of Vinupama India Private Limited) Refund Policy

Thank you for shopping at SVIFresh

We offer refund and/or exchange within the first 10 days of your purchase, if 10 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vinupama22@gmail.com and send us your pick up details so that the delivery boy can pick up the material.

The following are exempt from refunds:

  • Gift cards

  • Dairy Products .

  • Perishable items 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 15 working days .

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at (Vinupama22@gmail.com)


  • Please do not send the product back to the manufacturer. It will be picked from the address of delivery or as indicated in your e mail.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Free Shipping

Free Shipping at your door step.

Free Returns

Free return if products are damaged.


365 days support is available.

100% Safe & Secure

100% safe & secure.