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Delivery Return Policy

(SVI Fresh- A unit of Vinupama India Private Limited) Return Policy:

  • Returns

    The returns policy is divided into two segments:

    1. Return Creation, Eligibility:

      • Customers can return items/orders within three days of the delivery of an order.
      • Customers can create only one return request against one order. Hence, customers are requested to create the return request pertaining to an order in one request.
      • Customers can create a return request by contacting customer support or writing to vinupama22@gmail.com. All the details required by the customer support should be provided for a return request to be created successfully.
      • Customers can create a return request for the following reasons: 
        1. Product Quality Unsatisfactory
        2. Product / Packaging Damaged
        3. Product nearing expiry
        4. Expired product delivered
        5. Wrong Product delivered
        6. Incorrect quantity delivered
    2. Return Pick-up & Scheduling:

      • Once the return request has been created, the pick-up for the return items will be scheduled.
      • Customers need to ensure that the same items which were ordered are being returned else it might lead to cancellation of the return request.
      • If the customer is not able to handover the return items even after two return pick-up attempts then it might lead to cancellation of the return request.


  • Once the return items have been picked-up then the refund for the items and shipping fee if any will be processed.

4. Exceptions to this Policy

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. Please be aware that we reserve the right to reject the following claims if it does not meet our policies around product validation and fraud prevention:

  1. product undelivered;
  2. product/accessories missing; and
  3. wrong product/accessories delivered.

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