Thank you for shopping with RTC Foods. This Shipping Policy explains how shipping charges are calculated, how orders are dispatched, and what customers can expect regarding delivery timelines and shipment tracking. By placing an order on our website, you agree to the terms described in this Shipping Policy.
Shipping Charges
Shipping charges are not fixed and may vary from one order to another. The final shipping cost depends on several factors related to the order and the delivery location. Some of the factors that may affect shipping charges include:
- Total order value.
- Type of products ordered.
- Weight and size of the shipment.
- Delivery location and service availability.
- Shipping partner selected for the destination.
- Any special handling or packaging requirements.
The applicable shipping charges, if any, will be displayed during the checkout process after you provide the necessary delivery information. Customers will have the opportunity to review these charges before completing the payment process.
Shipping Discounts and Promotional Offers
RTC Foods may provide shipping discounts, free shipping offers, or promotional coupons on selected orders or during specific promotional periods. Such offers may be subject to conditions including minimum order value, product categories, delivery locations, or validity periods. Customers are responsible for applying any available coupon codes or promotional offers during the checkout process. Discounts or promotional benefits that are not applied at the time of placing the order cannot usually be added after the order has been confirmed. RTC Foods cannot be held responsible if a customer does not apply an available discount code or if a promotional offer expires, changes, or is withdrawn before the order is placed.
Shipping Partners
RTC Foods works with different courier and logistics providers to deliver orders to customers across various locations. The shipping partner used for a particular order may differ depending on factors such as:
- Delivery destination.
- Product category.
- Package size and weight.
- Service availability in the customer’s area.
- Operational requirements at the time of dispatch.
As a result, the courier company handling one order may not be the same as the one used for another order. Shipping partner details may be shared with customers when available, although RTC Foods is not obligated to provide this information for every order.
Order Processing and Dispatch
Orders are generally processed after payment confirmation and verification of order details. Processing times may vary during weekends, public holidays, festive periods, promotional campaigns, or situations involving unusually high order volumes. Customers are advised to ensure that the delivery address, contact number, and other shipping information provided during checkout are accurate and complete. Incorrect or incomplete information may result in delays or failed delivery attempts.
Delivery Timelines
Delivery times depend on several factors including destination, transportation connectivity, local courier operations, and external circumstances beyond our control. Under normal circumstances, orders are usually delivered within 5 to 14 days from the date the order is placed. Delivery timelines provided on the website are estimates and should not be considered guaranteed delivery commitments. Certain locations, including remote or difficult-to-reach areas, may require additional time for delivery.
Unexpected delays may also occur due to:
- Weather conditions.
- Public holidays.
- Transportation disruptions.
- Natural events or emergencies.
- Restrictions imposed by local authorities.
- Courier operational delays.
Shipment Tracking
Tracking information may be provided for eligible shipments once the order has been dispatched. If you are unable to track your order or require additional information regarding your shipment status, you may contact us by email at:
Email: marketer.rtcfoods@gmail.com
Please include your order number and registered contact details when making an enquiry to help us locate your shipment information more quickly.
Failed Deliveries
If a delivery attempt fails due to incorrect address information, customer unavailability, refusal to accept delivery, or any other customer-related reason, additional shipping charges may apply for re-delivery where permitted. RTC Foods reserves the right to cancel the order if delivery cannot be completed after reasonable attempts by the courier partner.
Changes to This Shipping Policy
RTC Foods may update or modify this Shipping Policy from time to time without prior notice. Any revised version will become effective once published on the website. Customers are encouraged to review this page periodically for any updates regarding shipping procedures and delivery terms.
Contact Information
For any shipping-related questions or delivery assistance, customers may contact us at:
RTC Foods
Email: marketer.rtcfoods@gmail.com