Privacy Policy

Introduction

RTC Foods Pvt Ltd (“RTC Foods”, “we”, “our”, or “us”) respects the privacy of visitors and customers using our website, rtcfoods.in. This Privacy Policy explains how we collect, store, use, and share information provided by users while accessing our website, placing orders, contacting our team, or interacting with us through other communication channels. By using rtcfoods.in or by sharing your information with RTC Foods, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

RTC Foods may collect personal information that you voluntarily provide while using our website or communicating with us. The information collected may include:

1. Full name
2. Email address
3. Mobile phone number
4. Shipping and billing address
5. Payment-related information required for transaction processing
6. Order details and purchase history
7. Communication preferences
8. Messages or enquiries submitted through forms, email, or customer support channels

We may also collect information provided during customer support interactions, promotional campaigns, surveys, or other communications with RTC Foods.

How We Use Your Information

The information collected by RTC Foods may be used for purposes including:

1. Processing and fulfilling your orders.
2. Confirming payments and transactions.
3. Arranging product shipments and deliveries.
4. Providing order updates and tracking information.
5. Responding to customer enquiries and support requests.
6. Sending information related to your purchases.
7. Informing you about offers, discounts, promotions, and product updates.
8. Improving our products, services, and customer experience.
9. Meeting legal, regulatory, and business requirements.

RTC Foods may contact you through email, phone calls, SMS messages, or other communication methods using the information you provide.

Sharing of Information

RTC Foods does not sell customer information to third parties. However, we may share information with trusted service providers where necessary to complete transactions or provide services requested by you.

This may include:

1. Payment gateway providers and payment processors.
2. Logistics and delivery partners.
3. Technology and website service providers.
4. Government authorities or regulatory bodies where required by law.

Information shared with these parties is limited to what is reasonably necessary for carrying out the required services.

Payment Information

Online payments made through rtcfoods.in are processed through secure third-party payment service providers. RTC Foods does not store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials on its systems. Payment processing is handled in accordance with the policies and security standards of the relevant payment service provider.

Marketing Communications

RTC Foods may use your contact details to send information regarding:

1. Offers and promotions.
2. New product launches.
3. Discounts and special campaigns.
4. Updates regarding your account or orders.

If you do not wish to receive promotional communications, you may contact us and request removal from marketing communications lists. Transactional communications relating to orders, payments, refunds, or deliveries may still be sent where necessary.

Data Security

RTC Foods takes reasonable measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and RTC Foods cannot guarantee absolute security of information transmitted through the internet.

Data Retention

RTC Foods may retain customer information for as long as necessary to:

1. Complete transactions.
2. Provide customer support.
3. Meet legal and regulatory obligations.
4. Resolve disputes.
5. Maintain business records.

Information that is no longer required may be deleted or anonymized in accordance with applicable laws and business requirements.

Your Rights

You may contact RTC Foods to request information regarding the personal data stored by us. Subject to applicable laws, you may request:

1. Access to your information.
2. Correction of inaccurate information.
3. Updating of contact details.
4. Deletion of information where legally permissible.

Requests may require verification of identity before action is taken.

Changes to This Privacy Policy

RTC Foods may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or website functionality. Any updated version becomes effective upon publication on rtcfoods.in. Continued use of the website after changes are published constitutes acceptance of the revised Privacy Policy.

Contact Information

If you would like to know more about the information stored by RTC Foods or have questions regarding this Privacy Policy, you may contact us using the details below:

RTC Foods Pvt Ltd
Website: rtcfoods.in
Email: marketer.rtcfoods@gmail.com
Phone: +91 7496821491

By continuing to use rtcfoods.in, you agree to the collection, storage, and use of your personal information in accordance with this Privacy Policy.