Introduction
Welcome to RTC Foods Pvt Ltd (“RTC Foods”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website, products, and services available through our official website, rtcfoods.in. By accessing, browsing, creating an account, placing an order, or using any service available on our website, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms, you should discontinue the use of our website and services.
Website and Services
RTC Foods operates an online platform for the sale and distribution of packaged food products, including nuts, seeds, dried fruits, spices, healthy snacks, and other food products that may be offered from time to time.
Through rtcfoods.in, customers may:
- Browse available products and product information.
- Place orders online.
- Make secure payments using available payment methods.
- Access customer support services.
- Receive updates regarding orders and deliveries.
- Participate in promotional offers and discounts where applicable.
RTC Foods reserves the right to modify, suspend, restrict, or discontinue any service or feature available on the website without prior notice.
User Responsibilities
By using rtcfoods.in, you agree to:
- Provide accurate, complete, and current information while creating an account or placing an order.
- Maintain updated billing, shipping, and contact information.
- Use the website only for lawful purposes.
- Avoid actions that may disrupt the operation, security, or functionality of the website.
- Keep your account credentials confidential and secure.
You are responsible for all activities conducted using your account. If you believe your account has been accessed without authorization, you should notify RTC Foods immediately.
Orders and Payments
Orders placed on rtcfoods.in are processed only after successful payment confirmation. Unless otherwise specified, all prices displayed on the website are listed in Indian Rupees (INR) and include applicable taxes where required under Indian law. RTC Foods reserves the right to refuse, limit, or cancel any order under circumstances including but not limited to:
- Product unavailability.
- Pricing inaccuracies.
- Technical issues affecting order processing.
- Incomplete customer information.
- Suspected fraudulent or unauthorized transactions.
If an order is cancelled after payment has been received, the applicable refund process will be carried out according to the RTC Foods Returns and Refund Policy. Payments may be accepted through:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
- Other payment methods made available on the website
Product Information
RTC Foods makes reasonable efforts to ensure that product descriptions, ingredients, nutritional information, allergen details, and pricing information displayed on rtcfoods.in are accurate. However, product packaging, labels, ingredients, and appearance may change from time to time due to manufacturer updates, packaging revisions, or regulatory requirements. Images displayed on the website are for reference purposes only and may differ slightly from the actual product delivered. Customers with allergies, dietary restrictions, or specific nutritional requirements should carefully review the information available on the product packaging before consumption.
Shipping and Delivery
RTC Foods currently delivers to eligible locations within India. Estimated delivery timelines displayed during checkout are provided for convenience and should not be treated as guaranteed delivery commitments. Delivery delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions.
- Transportation disruptions.
- Public holidays.
- Government restrictions.
- Courier-related delays.
- Natural disasters or unforeseen events.
RTC Foods shall not be held responsible for delays resulting from such circumstances.
Returns, Refunds and Exchanges
Returns, refunds, and exchanges are governed by the Returns and Refund Policy available on rtcfoods.in. Eligibility for returns depends on factors including product condition, packaging status, and the period within which the request is submitted. Customers are required to follow the process specified in the Returns Policy when submitting requests for returns or refunds.
Intellectual Property
All content available on rtcfoods.in, including but not limited to text, logos, graphics, product descriptions, images, designs, trademarks, icons, and website content, is the property of RTC Foods or its licensors unless otherwise stated. No content from the website may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission from RTC Foods.
User Content
Customers may submit reviews, ratings, comments, feedback, photographs, or other content through rtcfoods.in or related platforms. By submitting such content, you grant RTC Foods a non-exclusive, royalty-free, worldwide right to use, publish, reproduce, adapt, and display such content for operational, promotional, and business purposes. Users remain responsible for ensuring that submitted content:
- Does not violate any law or regulation.
- Does not infringe the rights of any third party.
- Does not contain false, misleading, abusive, defamatory, or unlawful material.
RTC Foods reserves the right to remove any content that violates these conditions.
Limitation of Liability
To the maximum extent permitted under applicable law, RTC Foods shall not be liable for indirect, incidental, consequential, or special damages arising from:
- Use of or inability to use the website.
- Delays in delivery.
- Temporary service interruptions.
- Product purchases made through rtcfoods.in.
- Technical errors or system failures.
All products and services are provided on an “as available” basis except where warranties are specifically required under applicable law.
Indemnification
Users agree to indemnify and hold RTC Foods, its directors, employees, representatives, and affiliates harmless from claims, liabilities, losses, expenses, and legal costs arising from:
- Violation of these Terms and Conditions.
- Misuse of the website or services.
- Violation of applicable laws or third-party rights.
Privacy Policy
The RTC Foods Privacy Policy forms an integral part of these Terms and Conditions. By using rtcfoods.in, you agree to the collection, storage, and use of information in accordance with our Privacy Policy.
Changes to These Terms
RTC Foods reserves the right to update or modify these Terms and Conditions at any time. Updated versions become effective immediately upon publication on rtcfoods.in unless stated otherwise. Your continued use of the website following the publication of revised Terms constitutes acceptance of those changes.
Governing Law and Jurisdiction
These Terms and Conditions are governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to the use of rtcfoods.in, products purchased through the website, or services provided by RTC Foods shall be subject to the exclusive jurisdiction of the courts located in Sonipat, Haryana, India.
Contact Information
For questions regarding these Terms and Conditions, products, orders, or customer support, please contact:
RTC Foods Pvt Ltd
Website: rtcfoods.in
Email: marketer.rtcfoods@gmail.com
Phone: +91 7496821491
By using rtcfoods.in, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.